Accessibility statement

• Bringing our design system into compliance, prioritizing interactive content to support keyboard navigation and screen readers
• Improving key journeys: reimbursement requests, access to the third-party payment card, contacting support

Compliance status

Test results

Inaccessible content

• Limited access to information: missing alt text for images, missing captions/transcripts for media, and insufficient contrast.
• Difficult keyboard navigation: low-visibility focus, unnamed links, inconsistent tab order, and no “Skip to content” link.
• Hard-to-understand pages: missing or irrelevant page titles/language, and heading hierarchy problems.

Non-compliances

• [1.1] At least one informative image has no text alternative.
• [1.2] At least one decorative image is not ignored by assistive technologies.
• [3.1] At least one piece of information is conveyed by color alone.
• [3.2] At least one text has insufficient contrast.
• [3.3] At least one interface component or informative graphic has insufficient contrast.
• [4.1] At least one multimedia content has no transcript and/or audio description.
• [4.3] At least one multimedia content has no synchronized captions.
• [4.7] At least one multimedia content is not correctly identified.
• [4.13] At least one time-based or non-time-based media is not compatible with assistive technologies.
• [5.4] At least one data table caption is not correctly associated with the table.
• [5.7] At least one data table’s headers are not correctly associated with cells.
• [6.2] At least one link has no label.
• [7.1] At least one JavaScript feature is not compatible with assistive technologies or misuses ARIA properties.
• [7.5] At least one status message is not announced by assistive technologies.
• [8.3] At least one page has no default language set.
• [8.5] At least one page has no page title.
• [8.6] At least one page title is not relevant.
• [8.7] At least one language change is not identified.
• [8.9] At least one tag is used for presentation purposes (for example, empty paragraphs and/or unstructured text within paragraph tags).
• [9.1] At least one page has an irrelevant heading hierarchy.
• [9.2] At least one page has an incoherent document structure.
• [9.3] At least one list is not properly structured.
• [9.4] At least one quotation is not identified.
• [10.3] At least one content does not follow a logical source order.
• [10.4] At least one content loses information or readability when text is zoomed to 200%.
• [10.5] At least one text defines a font color without a corresponding background color, or a background color without a corresponding font color.
• [10.6] At least one inline link is not sufficiently visible.
• [10.7] At least one focus indicator is not visible or lacks contrast.
• [10.9] At least one piece of information is conveyed by shape, size, or position alone.
• [10.11] At least one content cannot be presented without horizontal scrolling and/or loses information when text is zoomed to 400%.
• [10.12] At least one content loses information or readability when spacing properties are applied.
• [10.13] At least one additional content that appears on hover or focus cannot be hovered, dismissed with the ESC key, and/or disappears after a period of time.
• [10.14] At least one content appearing via CSS only cannot be made visible by keyboard or any pointing device.
• [11.1] At least one form field has no label.
• [11.2] At least one form field label is not relevant.
• [11.4] At least one form field is not adjacent to its label.
• [11.5] At least one set of related form fields is not grouped.
• [11.6] At least one group of related form fields has no legend.
• [11.10] At least one input control is not relevant (missing required field identification and/or missing presentation of expected data formats).
• [11.11] At least one error message does not offer suggestions to help correct input errors, or offers irrelevant suggestions.
• [11.13] At least one form field does not support autofill.
• [12.1] At least one set of pages does not provide two navigation systems.
• [12.6] At least one landmark/region is not reachable.
• [12.7] At least one page lacks a skip link to content, or at least one skip link is not functional.
• [12.8] At least one page or component has an inconsistent tab order.
• [13.3] At least one office document (doc, odt, or PDF) is not accessible and has no alternative.
• [13.8] At least one flashing or moving content cannot be user-controlled.
• [13.10] At least one feature that requires a complex gesture has no simple-gesture alternative.

Exceptions due to disproportionate burden

• None

Content not subject to the accessibility requirement

• Intercom customer communications platform (third-party service)

Preparation of this accessibility statement

Technologies used to build the site

• HTML5
• CSS
• JavaScript (React)

User agents, assistive technologies, and tools used to check accessibility

• Firefox 142 with NVDA 2025
• Firefox 142 with JAWS 2025
• Safari 18.6 with VoiceOver (macOS 15.6)
• Chrome 138 with TalkBack (Android 16)

Website pages included in the compliance review

• Home (alan.com)
• Legal notice (alan.com/fr-fr/privacy)
• Accessibility (alan.com/fr-fr/accessibility-notice)
• Contact (alan.com/contact-membre)
• Authentication (alan.com/login)
• Help (alan.com/app/helpV2/home)
• Documentation and support (alan.com/fr-fr/aide-et-contact)
• Member dashboard (alan.com/app/dashboard)
• Reimbursement (alan.com/app/dashboard#postCareRequestV2/start)
• Care preparation (alan.com/app/dashboard#preCareRequest)
• Coverage (alan.com/app/dashboard#coverage)
• Third-party payment card (alan.com/app/dashboard#tpCard)
• Profile (alan.com/app/dashboard#individualProfile/home)
• Admin dashboard (alan.com/app/dashboard/pro)
• Employee invitation flow (alan.com/app/invitations/company100PlusEmployeesInvite/invitationOptionSelection)
• Employee list and enrollment status (alan.com/app/dashboard/pro/collaborators)
• Payroll management (alan.com/app/dashboard/pro/gestion-de-la-paie/par-mois)
• Admin management (alan.com/app/dashboard/pro/admin/administrateurs)
• Contracts (alan.com/app/dashboard/pro/admin/contrats-et-documents)
• Work stoppage management (alan.com/app/dashboard/pro/prevoyance/dossiers-declares)

Compliance status

Test results

Inaccessible content

Non-compliances

• Some informative images lack meaningful alternatives accessible to assistive technologies.
• Decorative images are not always ignored by assistive technologies.
• Some texts have insufficient contrast with their background.
• Some graphics or interface components have insufficient contrast.
• Some pre-recorded audio/video content lacks text alternatives.
• The pre-recorded audio/video player does not offer all required controls, and access to controls is limited.
• Embedded translation subtitles are not announced by assistive technologies.
• Some interface components are not accessible to assistive technologies (name, role, state not exposed).
• Some visible labels are inconsistent or missing in the accessible alternative.
• Some form fields are not correctly labeled or their labels are not accessible.
• Input help is missing for fields that expect a specific format; required fields are not properly indicated.
• Error messages are not always announced to assistive technologies.
• Some status messages (such as validation feedback) are not announced to screen readers.
• Information is not always structured with hierarchical headings.
• Information is not always structured with lists.
• Some screens lose information or readability when font size is increased.
• Navigation order is not always logical.
• The app is locked in portrait mode.
• Features that require complex gestures do not have simple-gesture alternatives.
• Authors of chat messages are not identified.

Exceptions due to disproportionate burden

Content not subject to the accessibility requirement

Preparation of this accessibility statement

Technologies used to build the app

• React Native

User agents, assistive technologies, and tools used to check accessibility

• Android:

  • TalkBack (screen reader)
  • Switch Access (external device access)
  • User display settings (font size, etc.)
• iOS:

  • VoiceOver (screen reader)
  • External keyboard
  • Voice Control
  • User display settings (font size, increased contrast, etc.)

• Android: version 16
• iOS: version 18.5

App screens included in the compliance review

• Authentication
• Home
• Help and Contact
• Reimbursement
• Reimbursement details
• Coverage
• Talk to a health professional
• Book a remote consultation
• Buy glasses
• Buy product
• Health program + complete a challenge + video
• Add a dependent
• Third-party payment card

• a contact form;
• the list of regional delegates with their direct contact information;
• by phone: 09 69 39 00 00
• by mail (postage-free): Le Défenseur des droits - Libre réponse 71120 - 75342 Paris CEDEX 07.