Belgium Referral Program Terms of Service

How do we keep these Terms of Service (TOS) up to date?

We strive to offer the best possible referral experience to our members and administrators, which is why the referral offer will evolve over time. We may need to modify these TOS from time to time as our referral program changes. For any questions, please regularly check our TOS or contact us if needed.

Alan is a digital health insurance and healthcare services provider operating through its entities identified on the Alan websites. Alan is supervised by the French Autorité de contrôle prudentiel et de résolution ("ACPR"), located at 4 place de Budapest, 75009, Paris.

What is a referrer? Any eligible policyholder or administrator who shares their unique referral link with a third party.

What is a referee? Any adult eligible for the referral offer who holds a unique referral link transmitted by the referrer.

• The referrer logs into their Alan online account and accesses the "Referral" section.
• Each referrer has a unique referral link they can share with their referee(s) via email or any other digital communication channel.
• The referee(s) simply need(s) to click the unique link sent by the referrer to access the referral offer.
• The referral offer is subject to the referrer and referee meeting the eligibility conditions and other stipulations detailed in these terms
  

Terms of Service (TOS). Otherwise, the referral will not be validated. Referrals apply only to new health insurance contracts.

The referral is validated once the referee signs their Alan health insurance contract and completes one full month with us.

However:

• Both referrer and referee must be adults, legally capable, and natural persons.
• The referee may have previously benefited from Alan health insurance via a former employer as an employee but must never have been an Alan customer directly.
• The referee must meet Alan's eligibility criteria to subscribe to health insurance (health contracts for self-employed workers with company status, or group contracts for companies up to 19 employees).

The referee must meet Alan's eligibility criteria to subscribe to health insurance. Currently, Alan does not offer health coverage for all individuals. We are working to expand our insurance offerings to cover more profiles.

Self-referrals are not allowed, meaning that for a given referral, a person cannot act as both the referrer and the referee.

Cross or reciprocal referrals between two individuals are also prohibited when their sole purpose is to accumulate benefits from the Program.

Click here to discover eligible profiles covered by Alan.

The referral program is open to residents of Belgian territory who meet the eligibility criteria.

The Beneficiary acknowledges that rewards may be taxable in Belgium and is solely responsible for their own tax filings.

Alan employees cannot participate in the Referral offer as referrers.

Alan reserves the right to end the referral program at any time and will honor all referrals made up to the program closure date.

The referrer will receive a reward worth approximately €50. The referee will receive one free month of Alan subscription for themselves and their family, if applicable (spouse and children). This is a full month offered, so if you start your contract mid-month, the offer will apply the following month. For illustration:

• If the referee starts their contract on September 1st, they get a free month in September.
• If the referee starts their contract on September 8th, they pay from September 8-30, and the free month applies to October. Why? We offer a full month free, so it applies to the entire month.

Alan prévoit d’organiser différentes campagnes de parrainage tout au long de l’année et les récompenses offertes évolueront au fil de ces campagnes. Si Alan propose plusieurs récompenses au jour de la validation du parrainage, un mail sera envoyé au parrain et au filleul afin qu’ils puissent choisir leur récompense. 

Alan plans various referral campaigns throughout the year, with rewards evolving across them. To learn more about current Alan rewards, visit your user account in the "referral" section.

Alan runs referral programs at its sole discretion. Alan reserves the right to suspend, terminate, or temporarily/permanently modify the referral program governed by these TOS at any time for any reason.

Referral validation and reward attribution to referrer and referee are not automatic. Alan performs verification operations before acceptance, particularly to combat fraudulent or abusive behavior. Alan reserves the right in particular not to pay the reward to the referrer or referee(s), and to take any other appropriate measure.

For illustration, interrupting your Alan health subscription and resubscribing solely to use the referral and receive the reward constitutes abusive use that may justify closing your account and/or your referees', canceling the referral, and repaying the reward.

These TOS are governed by Belgian law, and all related disputes will be brought before the competent Belgian jurisdiction.

Consult our privacy policy for the most up-to-date information on how we use and protect your personal data.

🕵️‍♂️ What Data Are We Talking About?

The referrer's personal data (Alan customer) used for referral operations includes identification data and data on products held with Alan—these are mandatory. This personal data is processed by Alan as controller. If subcontractors handle reward management and shipping, referrer and referee data shared with third parties is solely for delivery purposes. This involves identification data or containing a delivery address. This data will be processed in accordance with the Client Data Protection Policy.

Regarding the referee, Alan does not collect any referee data. Referee personal data will only be collected and stored in Alan's information system databases if they themselves initiate and complete this information when creating an Alan account. They will then be a prospect subject to prospect personal data processing as specified in the prospect data protection policy.

❓ Why Do We Process This Data?

We process this data solely to manage referral operations, in accordance with these TOS. In accordance with data protection law, the legal basis retained for processing is, firstly, contract performance for referral management including site tracking, and legitimate interest for eligibility processing for referral services.

By accepting the referral and its rules, Alan executes the clauses of these TOS to enable the referrer and referee to obtain the planned rewards.

✉️ How to File a Complaint

If you have a complaint, please write directly to our team via our apps, and we'll do our best to resolve it.

For complaints about our insurance services, you can also write to the Insurance Ombudsman at: Ombudsman des Assurances (Square de Meeûs 35, 1000 Brussels)

For complaints about your personal data, you can contact our Data Protection Officer at [email protected], or file a complaint with our lead supervisory authority, the Data Protection Authority (Autorité de protection des données — APD) (Rue de la Presse 35, 1000 Brussels), on its website: autoriteprotectiondonnees.be.

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Alan Insurance, société anonyme with €150,800,000 fully paid-up capital (RCS Paris 908 311 103) governed by the insurance code. Registered office: 117 Quai de Valmy - 75010 Paris. Entity supervised by the Autorité de contrôle prudentiel de résolution ("ACPR"), 4 place de Budapest, 75009, Paris.